Refund and Returns Policy

Due to the personal nature of perfumes and fragrance products, all sales are generally considered final for hygiene and safety reasons.

Returns are only accepted if the product received is damaged, leaked, defective, or incorrect.

To request a return or replacement, customers must contact us within 48 hours of delivery with order details and clear unboxing photos/videos as proof.

The product must be unused, unopened, and in its original packaging to qualify for a replacement review.

Claims raised without proper proof or after the allowed time window may not be accepted.

If a return is approved, we may arrange a pickup or ask the customer to ship the product back, depending on service availability.

Replacement will be shipped after the returned item is received and inspected.

Refunds, if approved, will be processed to the original payment method within a reasonable number of business days.

Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).

Fragrance preference issues (not liking the smell, too strong/light, etc.) are not eligible for return or refund.

We reserve the right to refuse returns that do not meet the above conditions.